Information We Collect

We collect only essential data to deliver our services, such as custom curtain designs, installations, and sales. Under PDPL, we minimize collection and base it on consent, contractual necessity, or legitimate business interests. We may collect:

• Personal Details: Name, phone number, email address, physical address (e.g., for consultations in Jumeirah villas or orders in Dubai Marina).
• Order Details: Product choices (e.g., blackout or motorized curtains), measurements, preferences, and payment information.
• Communication Data: Info from forms, chats, calls, emails, or in-person interactions (e.g., queries about curtain prices in Dubai).
• Website Usage Information: IP address, browser type, device details, referring/exit pages, operating system, date/time stamps, and clickstream data.
• Payment Information: Credit card details or billing address (processed securely – we do not store full data).
• Cookies and Tracking Technologies: See Section 5.

We do not collect sensitive data unless relevant and consented to.

How We Use Your Information

Your data is used only for specified goals under PDPL:

• Process and fulfill orders (e.g., custom fabrication for Downtown Dubai apartments).
• Provide services like consultations or integrations.
• Respond to requests (e.g., emergency repairs in Silicon Oasis).
• Send promotions or updates (e.g., discounts on best curtains in Dubai) – opt-out anytime.
• Use anonymized data for research (e.g., trends in curtain prices).
• Enhance site experience (e.g., recommending eco options).
• Comply with laws like tax reporting.

We retain data only as needed: e.g., orders for 1 year, then delete or anonymize.

Sharing Your Information

We do not sell, rent, or trade your data. Sharing is limited with safeguards:

• Installation/Delivery Partners: For services (e.g., address for Palm Jumeirah installs).
• Payment Gateways/Banks: For transactions.
• Service Providers: For marketing, analytics, or hosting (bound by agreements).
• Legal Requirements: If required by UAE authorities.
• Business Transfers: In mergers, with protections.

International transfers use PDPL-approved clauses.

Payment Security

Payments are encrypted via secure channels. We offer cards, transfers, and installments. Data is handled by PCI DSS-compliant providers – not stored by us. E.g., Dubai  curtains Alterations purchases use SSL.

Cookies and Website Tracking

We use cookies and tools like Google Analytics for performance. Cookies remember preferences (e.g., searches for best curtain shops in Dubai). Types:

• Essential: For operations (e.g., cart for ready-made sales).
• Performance: For analytics (e.g., views of services in Al Quoz).
• Functional: For personalization (e.g., language in Deira).
• Marketing: For ads (e.g., quality curtains in Dubai).

Manage via browser. See Cookie Policy in footer.

Data Retention

We keep data as long as needed for purposes, including legal requirements (e.g., 5-7 years for finances). Then, we delete or anonymize securely.

Your Rights

Under PDPL, request free via info@dubaicurtainsalterations.com (with ID proof) – respond in 30 days:

• Access your data.
• Correct inaccuracies (e.g., update Dubai Marina address).
• Delete data (except legal needs).
• Withdraw marketing consent.
• Object to processing.
• Restrict during disputes.
• Portability: Get data in structured format.

Contact UAE Data Office if unsatisfied.

Third-Party Links

Links to others (e.g., payment sites) are not our responsibility. Review their policies.

Changes to This Policy

We may update anytime. Changes effective upon posting. Review periodically; major ones highlighted on homepage.

Contact Us

For questions or requests:

• Email: info@dubaicurtainsalterations.com
• Phone: +971 56 479 2450
• Address: Naif-Road –Deira  Dubai – UAE
• Website: www.dubaicurtainsalterations.com